Privacy Policy
1. Introduction
At Good Flooring Limited Trading as John Jarvis Carpets & Flooring (“we”, “us”, or “our”), we are committed to protecting your privacy and handling your personal information in accordance with the New Zealand Privacy Act 2020. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.johnjarviscarpets.co.nz] (the “Site”).
By using our website, you consent to the terms of this Privacy Policy.
2. Information We Collect
We may collect the following types of personal information:
- Name
- Email address
- Phone number
- Delivery and billing address
- Any information submitted via our website contact forms
- IP address and browser information (via cookies and analytics tools)
3. How We Collect Your Information
We collect your personal information when you:
- Purchase products on our website
- Submit a contact form or request information
- Sign up to our newsletter or marketing communications
- Browse our website (via cookies and analytics tracking)
4. Use of Your Information
We use your information to:
- Fulfil and manage purchases
- Respond to your enquiries or requests
- Improve our website functionality and user experience
- Send promotional emails or marketing updates (with your consent)
- Analyze website traffic and usage patterns
- Prevent spam and abuse through Google reCAPTCHA
5. Analytics and Advertising
We use third-party tools such as:
- Google Analytics 4 (GA4): to collect information about how visitors interact with our website. This includes user behavior, device information, location (at a broad level), and referral sources. This data is aggregated and anonymized where possible.
- Google Ads (including remarketing): to serve relevant ads based on your interaction with our website.
- Google reCAPTCHA: to protect our website from bots and spam. Your use of reCAPTCHA is subject to Google’s Privacy Policy and Terms of Use.
These tools may use cookies or similar technologies to track your activity on our site and across other websites.
You can manage your ad preferences or opt out via:
6. Sharing Your Information
We do not sell your personal information.
We may share your information with:
- Third-party service providers for payment processing, delivery, or analytics
- Legal authorities, if required by law
7. Data Storage and Security
We store your personal information securely using encrypted databases and secure servers. We retain data only for as long as necessary to fulfill the purposes outlined in this policy.
8. Your Rights
Under the New Zealand Privacy Act, you have the right to:
- Request access to the personal information we hold about you
- Request corrections to your personal information
- Withdraw consent for marketing at any time
To exercise your rights, contact us at:
Email: enquiries@johnjarvis.co.nz
Phone: 09 634 6453
9. Cookies
Our website uses cookies to enhance your browsing experience. You can disable cookies via your browser settings, though this may impact your user experience.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “last updated” date.
Last updated: 13 May 2025